WHAT WE DO.

With extensive experience in Contact Centre technologies, Dirawong Australia offers solutions that interface with your customers in a professional, efficient and cost effective manner whilst providing the best possible customer experience.

High availability multi-channel solutions including technologies such as Internet, Mobile/ Tablet apps, IVR, CTI and Speech Recognition integrating with customer profile data and database systems to provide intelligent call handling and call management via self service. Dirawong Professional Services Team ensure your implementation always matches both your technical and business needs whilst exceeding your customer service expectations. Technical experts across multiple 3rd party technologies in IVR, CTI and Speech can be provided either in conjunction with Dirawong products or as contractor services special projects. Further details can be provided on our Professional services page.

MULTI-CHANNEL PRODUCT SOLUTIONS.

High availability multi-channel solutions including technologies such as Internet, Mobile/ Tablet apps, IVR, CTI and Speech Recognition integrating with customer profile data and database systems to provide intelligent call handling and call management via self service

Our solutions

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