Deploy enhancements worry-free and without the hassle of setting up physical telephony systems with Cheetah through expanding your test coverage and connecting directly with your applications.
Service delivery organizations need to manage and maintain quality standards for their complex contact systems if they are to aim for every customer’s experience to be flawless. But even the most thoroughly tested and optimized systems encounter unexpected failures. Many organizations fall well short of testing and monitoring their systems adequately in order to identify issues as soon as they arise.
To stay a leader in the industry, companies need to rapidly innovate and implement new or improved capabilities to their existing systems. The challenges of deploying system and process changes include potential degradation of existing functions, difficulty to comprehensively test manually, and lengthy implementation timelines. Ultimately this can have grave implications on both performance and cost.
To increase the speed, reduce the cost, and increase the quality of their solutions, companies look to automated testing, and that’s where Dirawong excels.
Dirawong’s Cheetah brings test automation at scale to call delivery platforms. It supports Agile, CI/CD, and DevOps processes. Experienced delivery teams use Cheetah to identify defects, perform rapid triage, and view comprehensive test result history, by connecting directly to the platform logging.
With Cheetah, companies can dramatically increase test coverage and volume while reducing project costs and shortening the timeline. They can continuously improve the quality of their systems without the high risk of exposing customers to issues — leading to customer satisfaction and retention.
Contact us today to schedule a discussion on Dirawong’s Cheetah.